MMX RETURN, REPLACEMENT AND REFUND POLICY
Last Updated: 13 July 2026
Thank you for shopping with MMX. We are committed to ensuring that every order is delivered accurately and received in good condition.
This policy explains the conditions and procedures for product returns, replacements and refunds for purchases made through the official MMX website.
1. Scope of This Policy
This policy applies only to products purchased directly through the official MMX website.
For products purchased through third-party platforms, distributors, stockists, agents or resellers, requests must be submitted directly through the platform or seller from whom the purchase was made, subject to their respective policies.
Nothing in this policy limits any consumer rights available under Malaysian law.
2. Products Eligible for a Claim
A return, replacement or refund request may be considered under the following circumstances:
The product received is different from the product ordered.
The quantity received is incomplete.
The product was damaged during delivery.
The product packaging or safety seal was already opened or damaged upon delivery.
The product has a defect that affects its safety, quality or intended use.
The product is materially different from the description displayed at the time of purchase.
The product was expired when received.
The order cannot be fulfilled after payment has been successfully completed.
The customer was charged more than once for the same order.
Each request will be assessed based on the product’s condition, order information and supporting evidence provided.
3. Timeframe for Submitting a Request
For issues that can be identified upon delivery, such as receiving the wrong product, missing items, delivery damage or a broken safety seal, customers are advised to contact MMX within seven calendar days of receiving the order.
Where a defect can only be identified after the product has been opened or used, customers must contact MMX as soon as reasonably possible after discovering the defect.
The seven-day notification period is intended to assist with the investigation process and does not limit any consumer rights available under Malaysian law.
4. Products Not Eligible for Return
For health, hygiene and product-safety reasons, returns or refunds will generally not be provided under the following circumstances:
The customer changes their mind after completing the purchase.
The customer selects the wrong product, size or flavour.
The customer does not like the product’s taste, smell, texture or sweetness level.
The product has been opened, used or consumed without any defect being present.
The safety seal was opened or damaged after the product was received.
The product was damaged due to improper storage, moisture, heat, direct sunlight or contamination after delivery.
The product was used in a manner that does not follow the instructions on the label.
The product was purchased from an unauthorised seller or third party.
The customer did not achieve their expected physical, fitness or performance results.
The damage affects only the outer box or delivery packaging and does not affect the product, safety seal or usability.
There are minor differences in colour, label design or packaging due to production updates that do not affect the product’s formulation or quality.
The product was provided as a free gift, sample, voucher or promotional item, unless it is defective or otherwise required by law.
MMX may still consider a request based on its individual circumstances and the evidence provided.
5. Order Cancellations
Customers may request an order cancellation before the order has been processed, packed or handed over to the courier.
Cancellation requests must be submitted to MMX Customer Service as soon as possible.
MMX cannot guarantee that an order can be cancelled after:
The order has been processed.
The order has been packed.
A tracking number has been issued.
The order has been handed over to the courier.
Where a cancellation is approved after payment has been made, the refund will be processed through the original payment method.
6. How to Submit a Request
To submit a return, replacement or refund request, customers must contact MMX Customer Service and provide the following information:
Customer’s full name.
Telephone number and email address.
Order number.
Name of the affected product.
A complete description of the issue.
Photographs of the product and packaging.
A photograph of the delivery label or consignment note.
Photographs of the product batch number and expiry date.
A video showing the condition of the product, where relevant.
Proof of payment, where required.
MMX may request further information or supporting evidence to assess the request.
Customers must retain the product, original packaging, protective materials, delivery label and all contents of the order until the request has been fully assessed and resolved.
7. Assessment of Requests
Once all required information has been received, MMX will assess the request based on:
The condition of the product.
The nature of the reported issue.
Photographic or video evidence.
Delivery information.
Product batch number and expiry date.
Order and payment records.
How the product was stored and used.
Applicable legal requirements.
MMX may require the product to be returned for inspection, quality investigation or verification with the warehouse, courier or manufacturer.
MMX will aim to provide a decision within three to five business days after receiving all required information. This period may be extended where further investigation is necessary.
8. Available Resolutions
Where a request is approved, MMX may provide an appropriate resolution, including:
Sending a replacement product.
Sending any missing item.
Providing a full refund.
Providing a partial refund.
Cancelling the order and refunding the payment.
Providing another resolution agreed upon by both the customer and MMX.
Where a customer has a valid legal right to reject a product under Malaysian law, the customer may choose between a refund and a replacement product of a similar type and value, subject to stock availability.
A refund required by law will not be replaced with a voucher, store credit or another product without the customer’s consent.
9. Returning a Product
Products must not be returned without prior approval from MMX.
Where a product return is required, MMX will provide the return instructions and the appropriate return address.
Returned products must:
Be returned in the same condition as when the claim was submitted.
Include the original packaging, where still available.
Include all accessories, promotional gifts or related items, where requested.
Be securely packed to prevent further damage.
Be sent using a traceable delivery service.
MMX will not be responsible for products returned without approval or sent to the wrong address.
10. Return Shipping Costs
MMX will bear the return shipping and replacement delivery costs where:
The wrong product was delivered.
The product is defective.
The product was damaged during delivery.
The product is materially different from the order.
The issue was caused by an error on the part of MMX.
The customer may be required to pay the return delivery cost first before being reimbursed by MMX. The delivery receipt must be kept as proof.
MMX will not bear the delivery cost for unauthorised returns or issues caused by the customer’s actions, storage or handling.
11. Refund Processing
Approved refunds will be processed through the original payment method wherever possible.
Where the original payment method does not support refunds, the customer may be required to provide valid bank account details.
Refunds will generally be processed by MMX within seven to fourteen business days after:
The request has been approved; and
Any product required to be returned has been received and inspected.
The time taken for the refund to appear in the customer’s account may vary depending on the bank, card issuer, payment gateway or payment service provider.
12. Refund Amount
An approved refund may include:
The price of the affected product.
The original delivery charge where the entire order was affected by an error made by MMX.
Reasonable and approved return delivery costs.
Any confirmed overpayment or duplicate payment.
For orders purchased using a discount code, voucher or promotion, the refund will be calculated based on the actual amount paid for the affected product.
Vouchers, reward points, discount codes and free gifts cannot be exchanged for cash.
Where a refund causes an order to no longer meet the conditions of a promotion, MMX may adjust the refund amount or request the return of the promotional gift, to the extent permitted by law.
13. Replacement Products
A replacement product will only be sent after the request has been approved.
Replacements are subject to stock availability. Where the same product is unavailable, the customer may choose to:
Wait until the product becomes available again.
Select another product of equivalent value, subject to mutual agreement.
Receive a refund for the affected product.
Replacement products are subject to the same consumer protections and product guarantees as the original product.
14. Orders Made Through Third-Party Platforms
For purchases made through TikTok Shop, Shopee, Lazada or any other third-party platform, return or refund requests must be submitted through the return or refund function available on the relevant platform.
The timeframe, evidence requirements and claim process may be subject to the platform’s policies.
MMX may assist by providing product-related information, but the final decision and refund processing may be managed by the relevant platform.
15. Misuse of This Policy
MMX reserves the right to reject or investigate any request involving signs of:
Fraud.
Altered or fabricated evidence.
Repeated and unreasonable claims.
Abuse of promotions or vouchers.
The return of a different product from the one originally purchased.
Deliberate damage to a product.
False or misleading information.
This does not affect legitimate claims or any consumer rights available under Malaysian law.
16. Changes to This Policy
MMX may update this Return, Replacement and Refund Policy from time to time to reflect changes in its operations, services, products or applicable laws.
The latest version will be published on the website together with the updated date.
17. Contact Us
To submit a request or obtain assistance, please contact:
Company Name: SPORT NUTRITION PRO SDN
Company Registration Number: 201601037564 (1208505-H)
Business Address: 30, Jalan Medan Ipoh 5, Bandar Baru Medan Ipoh, 31400 Ipoh, Perak
Email: [INSERT EMAIL ADDRESS]
Telephone / WhatsApp: [INSERT CONTACT NUMBER]
Please provide your order number and a complete description of the issue so that our team can assist you efficiently.
POLISI PEMULANGAN, PENGGANTIAN DAN BAYARAN BALIK MMX
Tarikh Kemas Kini Terakhir: 13 Julai 2026
Terima kasih kerana membeli-belah dengan MMX. Kami komited untuk memastikan setiap pesanan dihantar dengan tepat dan diterima dalam keadaan yang baik.
Polisi ini menerangkan syarat dan proses bagi permohonan pemulangan produk, penggantian produk atau bayaran balik untuk pembelian yang dibuat melalui laman web rasmi MMX.
1. Skop Polisi
Polisi ini hanya terpakai kepada produk yang dibeli secara terus melalui laman web rasmi MMX.
Bagi produk yang dibeli melalui platform pihak ketiga, pengedar, stokis, ejen atau penjual semula, permohonan hendaklah dibuat terus melalui platform atau penjual tempat pembelian tersebut dilakukan, tertakluk pada polisi mereka.
Polisi ini tidak mengehadkan hak pengguna yang tersedia di bawah undang-undang Malaysia.
2. Produk yang Layak untuk Tuntutan
Permohonan pemulangan, penggantian atau bayaran balik boleh dipertimbangkan sekiranya:
Produk yang diterima berbeza daripada produk yang dipesan.
Kuantiti produk yang diterima tidak lengkap.
Produk rosak semasa penghantaran.
Bungkusan atau meterai keselamatan produk telah terbuka atau rosak sebelum diterima.
Produk mempunyai kecacatan yang menjejaskan keselamatan, kualiti atau penggunaannya.
Produk berbeza secara ketara daripada penerangan yang dipaparkan semasa pembelian.
Produk telah tamat tempoh ketika diterima.
Pesanan tidak dapat dipenuhi selepas pembayaran berjaya dibuat.
Pelanggan telah dikenakan bayaran lebih daripada sekali bagi pesanan yang sama.
Setiap permohonan akan dinilai berdasarkan keadaan produk, maklumat pesanan dan bukti sokongan yang diberikan.
3. Tempoh Mengemukakan Permohonan
Bagi masalah yang boleh dikenal pasti semasa penerimaan seperti produk salah, item tidak lengkap, kerosakan penghantaran atau meterai terbuka, pelanggan disarankan menghubungi MMX dalam tempoh tujuh hari kalendar selepas menerima pesanan.
Sekiranya kecacatan hanya dapat dikenal pasti selepas produk dibuka atau digunakan, pelanggan hendaklah menghubungi MMX secepat mungkin selepas kecacatan tersebut disedari.
Tempoh tujuh hari ini bertujuan memudahkan proses siasatan dan tidak mengehadkan sebarang hak pengguna yang terpakai di bawah undang-undang Malaysia.
4. Produk yang Tidak Layak Dipulangkan
Atas faktor kesihatan, kebersihan dan keselamatan produk, pemulangan atau bayaran balik secara amnya tidak akan diberikan bagi keadaan berikut:
Pelanggan berubah fikiran selepas pembelian.
Pelanggan tersalah memilih produk, saiz atau perisa.
Pelanggan tidak menyukai rasa, bau, tekstur atau tahap kemanisan produk.
Produk telah dibuka, digunakan atau dimakan tanpa sebarang kecacatan.
Meterai keselamatan telah dibuka atau rosak selepas produk diterima.
Produk rosak akibat penyimpanan yang tidak betul, kelembapan, haba, cahaya matahari atau pencemaran selepas penghantaran.
Produk digunakan dengan cara yang tidak mematuhi arahan pada label.
Produk dibeli daripada penjual yang tidak sah atau pihak ketiga yang tidak dibenarkan.
Pelanggan tidak memperoleh hasil fizikal, kecergasan atau prestasi seperti yang dijangkakan.
Kerosakan hanya melibatkan kotak atau pembungkusan luar dan tidak menjejaskan produk, meterai keselamatan atau kebolehgunaannya.
Perbezaan kecil pada warna, reka bentuk label atau pembungkusan disebabkan oleh kemas kini pengeluaran dan tidak menjejaskan formulasi atau kualiti produk.
Produk percuma, sampel, baucar atau hadiah promosi, kecuali produk tersebut rosak atau undang-undang menghendaki sebaliknya.
MMX masih boleh mempertimbangkan sesuatu permohonan berdasarkan keadaan khusus dan bukti yang diberikan.
5. Pembatalan Pesanan
Pelanggan boleh meminta pembatalan pesanan sebelum pesanan diproses, dibungkus atau diserahkan kepada pihak kurier.
Permohonan pembatalan hendaklah dibuat dengan segera melalui saluran khidmat pelanggan MMX.
MMX tidak dapat menjamin bahawa pembatalan boleh dilakukan selepas:
Pesanan telah diproses.
Pesanan telah dibungkus.
Nombor penjejakan telah dikeluarkan.
Pesanan telah diserahkan kepada pihak kurier.
Sekiranya pembatalan diluluskan selepas bayaran dibuat, bayaran balik akan diproses melalui kaedah pembayaran asal.
6. Cara Mengemukakan Permohonan
Untuk membuat permohonan, pelanggan hendaklah menghubungi khidmat pelanggan MMX dan memberikan maklumat berikut:
Nama penuh pelanggan.
Nombor telefon dan alamat e-mel.
Nombor pesanan.
Nama produk yang terlibat.
Penerangan lengkap mengenai masalah.
Gambar produk dan pembungkusan.
Gambar label penghantaran atau nota konsainan.
Gambar nombor kelompok dan tarikh luput produk.
Video yang menunjukkan keadaan produk, sekiranya berkaitan.
Bukti pembayaran, jika diperlukan.
MMX mungkin meminta maklumat atau bukti tambahan bagi menjalankan penilaian.
Pelanggan hendaklah menyimpan produk, pembungkusan asal, bahan pelindung, label penghantaran dan semua kandungan pesanan sehingga permohonan selesai dinilai.
7. Penilaian Permohonan
Selepas maklumat lengkap diterima, MMX akan menilai permohonan berdasarkan:
Keadaan produk.
Jenis masalah yang dilaporkan.
Bukti gambar atau video.
Maklumat penghantaran.
Nombor kelompok dan tarikh luput.
Rekod pesanan dan pembayaran.
Cara produk disimpan dan digunakan.
Keperluan undang-undang yang berkaitan.
MMX mungkin meminta produk dipulangkan untuk tujuan pemeriksaan, siasatan kualiti atau pengesahan dengan pihak gudang, kurier atau pengilang.
MMX akan berusaha memberikan keputusan permohonan dalam tempoh tiga hingga lima hari bekerja selepas semua maklumat yang diperlukan diterima. Tempoh ini mungkin lebih panjang sekiranya siasatan lanjut diperlukan.
8. Bentuk Penyelesaian
Sekiranya permohonan diluluskan, MMX boleh menawarkan penyelesaian yang bersesuaian, termasuk:
Menghantar produk penggantian.
Menghantar item yang tidak lengkap.
Memberikan bayaran balik penuh.
Memberikan bayaran balik sebahagian.
Membatalkan pesanan dan memulangkan bayaran.
Menawarkan penyelesaian lain yang dipersetujui oleh pelanggan dan MMX.
Sekiranya pelanggan mempunyai hak yang sah untuk menolak produk di bawah undang-undang Malaysia, pelanggan boleh memilih antara bayaran balik atau produk penggantian dengan jenis dan nilai yang serupa, tertakluk pada ketersediaan stok.
Bayaran balik yang diwajibkan di bawah undang-undang tidak akan digantikan dengan baucar, kredit kedai atau produk lain tanpa persetujuan pelanggan.
9. Pemulangan Produk
Produk tidak boleh dipulangkan tanpa kelulusan terlebih dahulu daripada MMX.
Sekiranya pemulangan diperlukan, MMX akan memberikan arahan penghantaran dan alamat pemulangan.
Produk yang dipulangkan hendaklah:
Dikembalikan dalam keadaan semasa tuntutan dibuat.
Disertakan dengan pembungkusan asal, sekiranya masih tersedia.
Disertakan dengan semua aksesori, hadiah atau item berkaitan, sekiranya diminta.
Dibungkus dengan selamat bagi mengelakkan kerosakan lanjut.
Dihantar menggunakan kaedah penghantaran yang boleh dijejaki.
MMX tidak bertanggungjawab terhadap produk yang dipulangkan tanpa kelulusan atau dihantar ke alamat yang salah.
10. Kos Penghantaran Pemulangan
MMX akan menanggung kos penghantaran pemulangan dan penghantaran produk penggantian sekiranya:
Produk yang salah telah dihantar.
Produk mempunyai kecacatan.
Produk rosak semasa penghantaran.
Produk berbeza secara ketara daripada pesanan.
Kesilapan tersebut berpunca daripada pihak MMX.
Pelanggan mungkin perlu membuat pembayaran penghantaran terlebih dahulu sebelum bayaran tersebut dikembalikan oleh MMX. Resit penghantaran hendaklah disimpan sebagai bukti.
MMX tidak akan menanggung kos penghantaran bagi pemulangan yang tidak diluluskan atau masalah yang berpunca daripada kesilapan, penyimpanan atau pengendalian pelanggan.
11. Pemprosesan Bayaran Balik
Bayaran balik yang diluluskan akan diproses melalui kaedah pembayaran asal apabila boleh.
Sekiranya kaedah pembayaran asal tidak membenarkan bayaran balik, pelanggan mungkin diminta memberikan maklumat akaun bank yang sah.
Bayaran balik biasanya akan diproses oleh MMX dalam tempoh tujuh hingga empat belas hari bekerja selepas:
Permohonan diluluskan; dan
Produk yang perlu dipulangkan telah diterima dan diperiksa.
Tempoh bayaran dipaparkan dalam akaun pelanggan mungkin berbeza bergantung pada bank, syarikat kad, gerbang pembayaran atau penyedia perkhidmatan pembayaran.
12. Jumlah Bayaran Balik
Jumlah bayaran balik yang diluluskan boleh merangkumi:
Harga produk yang terlibat.
Caj penghantaran asal, sekiranya keseluruhan pesanan terjejas akibat kesilapan MMX.
Kos penghantaran pemulangan yang munasabah dan telah diluluskan.
Bayaran berlebihan atau bayaran pendua yang telah disahkan.
Bagi pesanan yang menggunakan kod diskaun, baucar atau promosi, jumlah bayaran balik akan dikira berdasarkan jumlah sebenar yang dibayar oleh pelanggan bagi produk tersebut.
Baucar, mata ganjaran, kod diskaun dan hadiah percuma tidak boleh ditukar kepada wang tunai.
Sekiranya bayaran balik menyebabkan pesanan tidak lagi memenuhi syarat promosi, MMX boleh melaraskan nilai bayaran balik atau meminta hadiah promosi dipulangkan, setakat yang dibenarkan oleh undang-undang.
13. Produk Penggantian
Produk penggantian hanya akan dihantar selepas permohonan diluluskan.
Penggantian adalah tertakluk pada ketersediaan stok. Sekiranya produk yang sama tidak tersedia, pelanggan boleh memilih untuk:
Menunggu produk tersedia semula.
Memilih produk lain dengan nilai yang setara, tertakluk pada persetujuan.
Menerima bayaran balik bagi produk yang terlibat.
Produk penggantian juga tertakluk pada jaminan dan perlindungan pengguna yang sama seperti produk asal.
14. Pesanan melalui Platform Pihak Ketiga
Bagi pembelian melalui TikTok Shop, Shopee, Lazada atau platform pihak ketiga lain, permohonan hendaklah dibuat melalui fungsi pemulangan atau bayaran balik yang tersedia pada platform tersebut.
Tempoh, bukti dan proses permohonan mungkin tertakluk pada polisi platform berkenaan.
MMX boleh membantu memberikan maklumat berkaitan produk, tetapi keputusan dan pemprosesan bayaran balik mungkin dikendalikan oleh platform tersebut.
15. Penyalahgunaan Polisi
MMX berhak menolak atau menyiasat permohonan yang mempunyai tanda-tanda:
Penipuan.
Bukti yang telah diubah suai.
Tuntutan berulang yang tidak munasabah.
Penyalahgunaan promosi atau baucar.
Pemulangan produk yang berbeza daripada produk asal.
Kerosakan produk yang dilakukan secara sengaja.
Maklumat palsu atau mengelirukan.
Tindakan ini tidak menjejaskan tuntutan yang sah atau hak pengguna di bawah undang-undang Malaysia.
16. Perubahan Polisi
MMX boleh mengemas kini Polisi Pemulangan, Penggantian dan Bayaran Balik ini dari semasa ke semasa bagi mencerminkan perubahan pada operasi, perkhidmatan, produk atau undang-undang yang berkaitan.
Versi terkini akan diterbitkan di laman web berserta tarikh kemas kini.
17. Hubungi Kami
Untuk membuat permohonan atau mendapatkan bantuan, sila hubungi:
Nama Syarikat: SPORT NUTRITION PRO SDN
Nombor Pendaftaran Syarikat: 201601037564 (1208505-H)
Alamat Perniagaan: 30, Jalan Medan Ipoh 5, Bandar Baru Medan Ipoh, 31400 Ipoh, Perak
Sila sertakan nombor pesanan dan penerangan lengkap mengenai masalah supaya pihak kami dapat membantu anda dengan lebih cekap.